BT SAFE app

The BT Safe app is a Transit Safety Mobile Reporting Solution available for iOS and Android. It offers Brampton Transit riders a convenient, user-friendly method for reporting harassment, safety concerns or suspicious activity. The BT Safe app also allows riders to notify 911 directly.

Our customers can do their part to help make transit safer for all by providing detailed reports of incidents – whether on a bus, at a terminal or a bus stop. Reported issues are confidential and can be made anonymously.

Safety and security are everyone’s priority. No form of abuse or violence towards operators or riders will be tolerated.

Home Screen

Report Now: Allows users a variety of ways to communicate with Security (Send a report, text, chat or call!)

911 Emergency: Connects customers directly to 9-1-1 dispatch and should only be used when emergency police, fire or medical assistance is required.

Website: Provides easy access to www.bramptontransit.com

Alerts: Quickly and easily check Brampton Transit Service Alerts

More: Easily access Schedules & Maps, Connect with us, Share the App or learn about your Privacy Protection

Settings: Learn about the App, configure notifications or check for App update

Report an Incident

Report Emergency: Questions will direct users how to proceed.

Report Incident¹: A variety of easy-to-use menus make submitting an incident report simple. This can be done anonymously².

Text Message Security: No data services? No Wi-Fi connection? No problem! Send Security Services a text message.

Chat with Security: Chat with Security in near real-time.

Call Security Services 24/7: Prefer to talk to us? Use this function to call Security direct.

Notes:
¹To use the “Report Incident” feature, data services or Wi-Fi connection is required. If data or Wi-Fi connection is not available, riders may “Text Message Security” from within the app.

²Reported issues are confidential and incidents may be sent anonymously; however staff will not be able to contact the respondent directly if this option is utilized.

Download the FREE BT Safe app Today

Apple App Google Play

Web-based Reporting

Web Form

BT Safe App

Frequently Asked Questions

What is the BT Safe app and how does it work?

The BT Safe app is a Transit Safety Mobile Reporting Solution that offers Brampton Transit riders a convenient, user-friendly and discreet method for reporting safety concerns (such as harassment, suspicious activity, et cetera) directly to Brampton Security Services. With this app, users can provide detailed reports of incidents and situations that are observed– whether on a vehicle, in a terminal or at a bus stop, thereby actively contributing to making transit safer for everyone.

Where do I download the app?

You can download the BT Safe app using the links below:

iOS

Android

Alternatively, search “BT Safe” in the Apple App or Google Play Stores.

What can I report on?

We encourage all Brampton Transit employees and riders to commit to being alert, informed, prepared and involved partners in safety. Be on the alert for suspicious or unusual activity, such as:

Packages or bags placed or planted in an out-of-the-way location (e.g., garbage can)
Individuals in the act of abandoning an object, package or substance and quickly leaving an area
Objects with unusual items (such as batteries, wires, tanks, bottles or bags)
An attached message or note
A suspicious cloud, mist, gas, vapour, odour or seeping fluid
Two or more individuals showing signs of distress (nausea, coughing, difficulty breathing, etc.)
A vehicle parked in a restricted area or odd location
A window/door open that is usually locked or closed
Or other out-of-the-ordinary situations

When would I use the BT Safe app in an emergency?

In an emergency, please call 911.

Can I send an anonymous report?

By default, the BT Safe app does not collect personal information. Leave the “Name” and “Phone Number” field blank when using the “Report Incident” feature in the app to report incidents anonymously. We do encourage users to provide as much detailed information regarding the incident as possible.

How can I learn more about the collection of my personal information?

Your personal information is collected in a number of ways:

Visit AppArmor's website to view their Privacy Policy.
Review the City of Brampton Access to Information & Privacy Protection webpage for information regarding the collection, use and disclosure of personal information.

The Corporation of the City of Brampton collects personal information under the authority of the Municipal Act, 2001, S.O. 2001, c. 25, for the purposes of reporting and/or securing evidence in relation to harassment, safety concerns or suspicious activity on transit and terminal property. Any questions or concerns regarding the collection of personal information may be directed to Transit Customer Service, 185 Clark Boulevard | Brampton, ON | L6T 4G6, transit@brampton.ca, 905.874.2999.
If you choose to include your phone number, you agree that Brampton Transit may follow up with you about the specific incident report via SMS, Chat or Voice call. Standard message and data rates may apply.
Any information submitted through the app, including reports, pictures, and videos, becomes the property of the City, and is accessible and retained in accordance with MFIPPA and the City's by-law retention schedule, respectively.

Will it work on my Windows device or non-Apple or Android device?

The Apple and Android mobile apps provide the best experience, however, you may choose to use the BT Safe Incident Report Webform to report incidents.

Do I need to enable location services in order for BT Safe app to work?

No, this is your choice. We do encourage users to provide as much detailed information regarding the incident as possible.

What if I want to report an incident in a different language (other than English)?

Reporting an incident on the app is only available in English. If you would like to report an incident in another language, you can call 905.874.2111 and ask for an interpreter in your language. Interpretation is available for French, Gujarati, Hindi, Polish, Portuguese, Punjabi, Spanish, Tagalog, Tamil, Urdu and Vietnamese.

For emergencies, please call 911.

What if I submit a report which turns out to be a mistake?

Security Services retains the right to investigate all matters related to public safety/security occurring on or in relation to City property whether or not the initial report is later retracted.

When a photo is being taken of an incident does the app automatically disable the camera flash?

No, the BT Safe app is launching the camera app on your phone. Your previously configured camera settings would apply.

How quickly can I expect a response?

Security Services will monitor the notices coming in from the BT Safe app 24/7.

How will Brampton Transit respond to harassment complaints?

Brampton Transit’s response will depend on the severity of the situation.

The app isn’t working – who do I call for help?

Please contact the Transit Contact Centre at 905.874.2999.

What is the Text Message Security function used for?

The BT Safe app is designed for iPhone & Android smartphones. However non-smartphones users can still submit a report without the app using the "Text Message Security" feature. By texting your report to 1-877-874-5927, Security Services will receive the report in the same manner as reported through the app. If more information is needed, Security Services may request you call them at 905.874.2111.

Who will respond to me?

Brampton Security Services will respond to you.